Basically, you have to make a variable and then put it in the smart value. Create a variable varTemp to hold the value " templateIssue.CD ". Then use the variable like this: { {now.plusBusinessDays (varTemp.asNumber).jiraDate}} Note that you don't need the braces inside the brackets.
Smart value: {{webhookResponse.body.value.comment}} Action: Edit issue. Selected fields: Satisfaction comment; Value: {{satisfactionComment}} (5) Commentaries. When a customer selects the satisfaction rate in the email, the rule will be triggered because the "satisfaction date" is changed. In the toolbar top in Jira. Select PEOPLE. In this page you can see Start A Team icon. Click that. You are set now! Who all team mates you invite and if they accept your invite will be activated. And in future if you want to mention/tag your team mates in a message you no need to mention them Individually. Smart values in Jira automation. Jira smart values - issues; Jira smart values - projects; Jira smart values - lists; Jira smart values - text fields; Jira smart values - users; Jira smart values - conditional logic; Jira smart values - date and time; Jira smart values - math expressions; Jira smart values - development; Jira smart values I have connected our company G suite to Jira service management, each user have profile and inside profile some attributes like department, job title Server support ends in less than 60 days. Migrate before Feb. 15, 2024, to stay supported.
Hi @Rob. I know this is possible in Slack using smart values, but I haven't tried it with Teams. For Slack, I use smart values such as: { {issue.Time to Resolution.ongoingCycle.goalDuration.friendly}} - time goal of the TTR SLA. { {issue.Time to Resolution.ongoingCycle.elapsedTime.friendly}} - elapsed time of the TTR SLA.
Refer to the below examples to understand how you can update the object attributes using Automation smart values and functions. Environment. Automation for Jira and JSM asset management . Solution. Example1: Calculate the Used and Available License count
Is there a way to use smart values with custom fields within the "Hidden fields with preset values" within Service Desk since we already have Automation for Jira? Example: I want to set the summary as hidden in order to preset it with every ticket created. However, I want the summary to change with the information given within the ticket.
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Multiple values in Advance Compare Condition. I would like some help on the following, we have a department field list with a child field. I want to add an automation that says. If person 1 or 2 are selected in the Child field, then update the approver field and send an email. The bit I am struggling with is the OR function, Any thoughts or
Hi, Can someone please help configuring some smart values for some insight Custom fields. I'm using Project Automation to automatically update the Summary of issues logged through the Service Desk portal. I have one custom field of type ' Insight Object/s' called "On Behalf of" (custom field ID 26602) which references the "User" Object in Insight.
We have a Jira service management issue linked to the Jira software project issue. one of our users adds a comment on the Jira software issue with file & image. we are using an automation rule to copy the comment from the software project to the service management project issue. we are able to copy the comment content.
The first one is easy to solve. Instead of summary use the smart value { {issue.summary}}. The second part, " Product Article Number" if it's a text custom field the smart value { {issue.Product Article Number}} should work, but the field can't be empty when the issue is created (You're using the trigger "Issue is created"). I hope that helps.
I am using the smart values to add the details of the HR project request to the Description field of a new task in the IT project. And here is the new Task as it appears. Note that only the Insight object key is being shown, and not the Name: Based on the Jira documentation, I should be able to display both the Key and the Name:
Smart values allow you to access issue data within Jira. For example, you can use the following smart values to send a Slack message that includes the issue key and issue summary: { {issue.key}} { {issue.summary}} Check out how we use smart values in our Jira automation template library.
